ISO INTERNATIONAL STANDARD 9241-940 First edition 2017-11 Ergonomics of human-system interaction - Part 940: Evaluation of tactile and haptic interactions Ergonomie deI'interactionhomme-systeme Partie 940: Evaluation des interactions tactiles et haptiques Reference number IS0 9241-940:2017(E) @IS02017 Copyright Intemafional Organization for Standardization Not for Resale, 11/29/2017 17:17:49 MST IS09241-940:2017(E) COPYRIGHTPROTECTEDDOCUMENT IS0 2017, Published in Switzerland All rights reserved. Unless otherwise specified, no part of this publication may be reproduced or utilized otherwise in any form or by any means, electronic or mechanical, including photocopying,or posting on the internet or an intranet,without prior written permission. Permission can be requested from either ISO at the address below or Iso's member body in the country of the requester. ISO copyright office Ch. de Blandonnet 8. CP 401 CH-1214 Vernier, Geneva, Switzerland Tel. +41 22 749 01 11 Fax +41 22 749 09 47 copyright@iso.org www.iso.org ISO 2017-All rights reserved r networking permited without icanse from IHS Not for Resale, 11/29/2017 17:17:49 MST IS0 9241-940:2017(E) Contents Page Foreword ..iv Introduction. .. 1 Scope. 2 Normative references 3 Terms and definitions 4 Conformance ..4 5 HowtouseIs0 9241-940. 5.1 Structure. .4 5.2 Uses of this document ..5 5.3 Evaluation in the design and development lifecycle .5 .6 5.4 Planning activities 5.5 Initial assessment. .6 5.6 Uniqueaspects of haptic interaction 6 Types of evaluation methods 6.1 General .8 6.2 Physical measurements against requirements .8 6.3 Inspectionbyan expert .8 6.4 Usabilitytest .8 6.4.1 General .8 6.4.2 Measurement context. .8 6.4.3 Evaluation data. .9 7 Qualityofhaptic interaction .10 7.1 Qualitymodel .10 7.2 Haptic system attributes. .11 7.2.1 Qualityattributes .11 7.2.2 Haptic device attributes (see Annex A) ..11 7.2.3 Haptic userinterfaceattributes .12 7.3 Usability attributes.. .12 7.3.1 Context of use (see Annex D) .12 7.3.2 Specific usage qualities (see Annex E) ..13 7.3.3 Human-centred quality (see Annex F) .14 7.4 Evaluationmatrix .14 7.4.1 Types of attributes .14 7.4.2 Measures ofhaptic quality .14 8 Guideto the annexes .17 AnnexA(informative)Hapticdeviceattributes ..19 AnnexB (informative) Hapticeffectdesignprinciples ..27 AnnexC(informative)Hapticeffecttaskelements ..32 AnnexD(informative)Contextofuse ..37 Annex E (informative) Specific usage qualities .39 AnnexF (informative)Human-centred quality .46 AnnexG (informative)Gestureattributes. .55 AnnexH (informative)Examplesofevaluationofdeviceattributes. .65 AnnexI (informative)Uniqueaspectsofhapticinteraction .77 AnnexJ (normative) Evaluation by usability walkthrough or usability task test ..79 Bibliography .100 ii Provided by IHS Markit underlicense with ANS Not for Resale, 11/29/2017 17:17:49 MST