ISO 29991 INTERNATIONAL STANDARD edition Second2020-09 Language-learning services - Requirements Services de formation en langues - Exigences ISORglayerceonobey TSo @ ISO 2020 IS0 29991:2020(E) COPYRIGHTPROTECTEDDOCUMENT @IS0 2020 Ad rigbitsduserverlutihilkesotherwise sipeacifjefhrororrdyuaingydimehescoleektoufioitsrieaplamenitatiominplrdiofgpisotocopying,pnbljcationposting on the internet or an intranet, without prior written permission. Permission can be requested from either ISO at the address below or Iso's member body in the country of the requester. fSotobyFigntficBlandonnet8 CH-1214 Vernier, Geneva Phone: +41 22 749 01 11 WeBlite:copyrightfso.org Published in Switzerland i @ISo2020-All rights reserved IS029991:2020(E) Contents Page Foreword iv Iptroduction. Scope 1 2 Normative references 1 3 Terms and definitions 1 4 Determining language-learning needs 3 5 .4 Design of the language-learning services. 6 Teachers appointed bythelanguage-learning service provider 7 Availability and accessibility of language-learning materials 5 8 The language-learning environment 6 9 Assessment of language learning 6 10 Evaluation of the language-learning service 7 11 Praotian andadyettisian gfagegassilegseivssrisehrolled tearners and their 12 sponsors 8 13 Invoicing 8 AnnexA (informative)Examplesof scales oflanguageproficiencyforlearners 9 AnnexB (informative)Examples ofcompetences neededbylanguageteachers .11 Bibliography .13 @ IS0 2020 - All rights reserved iii